Return and Refund Policy

La Boutique — Il San Pietro di Positano

Version applicable from 27 September 2026

We take great care over the quality and workmanship of every item from La Boutique. If you wish to return an online purchase, this Policy explains simply how to proceed. The provisions below supplement the Online Terms and Conditions of Sale.

1. When you may request a return

If you purchase as a Consumer, you may notify us of your decision to withdraw from the purchase within 14 days of delivery, without having to give any reason. Where several Products are purchased under a single order and delivered separately, the period runs from delivery of the last Product.

After notifying withdrawal, the Products must be sent back or delivered to the Seller without undue delay and in any event within 14 days of the withdrawal notice. Dispatch within that period is considered timely.

2. Conditions for returns

To allow a prompt inspection and a full refund, we ask that Products be returned in the same condition in which they were received. In particular, the Product should:

• be intact, not used beyond what is necessary to establish its nature, characteristics and fit, not washed and not altered;

• have the original tags, labels and accessories still present and, where possible, attached as they were upon delivery;

• be returned in its intact original packaging together with any cases, dust bags, boxes or dedicated packaging received with the Product;

• be adequately packaged to prevent damage during transport;

• for international returns, be shipped from the same country to which the order was originally delivered, unless otherwise instructed by Customer Care.

  The Consumer is responsible for any diminished value of the Product resulting from handling other than what is necessary to establish its nature, characteristics and functioning. In such cases, the refund may be reduced to the extent permitted by law.

3. Products that cannot be returned or are subject to restrictions

The right of withdrawal does not apply in the cases expressly provided for by law. By way of example, exclusions may include:

• Products made to measure, made to the Customer’s specifications or clearly personalised;

• sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery; where the statutory conditions are met, this may include sealed cosmetics and personal-care products, or beachwear/underwear items with a hygiene seal or protective strip;

• goods liable to deteriorate or expire rapidly, where included in the assortment;

• other goods for which Article 59 of the Consumer Code provides for an exclusion applicable to the specific case.

Sale or promotional items. Products purchased at a discounted price or using a promotional code may be returned under the same conditions as other Products, subject to the specific exceptions permitted by law. Any “Final Sale” wording does not prejudice the Consumer’s mandatory rights.

4. How to request a return

1. Contact Customer Care within 14 days of delivery using the contact details indicated on the Website or in the order confirmation. Unless a different dedicated address is provided, you may write to laboutique@ilsanpietro.it

2. State the order number and the Products you wish to return. You are not required to give a reason for withdrawal; if the Product is damaged, defective or incorrect, it is helpful to describe the issue and attach photographs.

3. You will receive a withdrawal form with the shipping that needs to be completed and placed in the original packaging, which also includes all return instructions and the address to which the parcel must be sent. For logistical and customs reasons, do not send the parcel to an address other than the one provided by Customer Care.

4. Send the Products within 14 days of notifying withdrawal, using suitable packaging and keeping proof of shipment until the refund process has been completed.

Do not send returns cash on delivery or with charges payable by the recipient, unless expressly authorised by Customer Care.

5. Return costs

Except in the case of a damaged, defective or incorrect Product, or where mandatory law provides otherwise, the direct cost of return shipping is borne by the Customer.

Information regarding any direct return cost to be borne by the Consumer is provided before the order is concluded, in the cases and manner required by applicable law.

If Customer Care provides a prepaid return label, any cost of the service will be communicated before use and may be deducted from the refund, unless the return is due to a defect, damage or error attributable to the Seller.

The free standard shipping offered for orders over €500 applies to the initial delivery and does not automatically include the cost of return shipping.

For greater security, we recommend using a tracked service and, for valuable items, an insured service. The Customer remains responsible for the parcel until it is delivered to the Seller, unless collection is arranged directly by the Seller or by a carrier appointed by the Seller.

6. Refunds

After receiving the return, the Seller inspects the condition of the Products and communicates the outcome. The refund is made without undue delay and, where the Consumer has exercised the right of withdrawal, within the time limits provided by law. The Seller may withhold the refund until it has received the Products.

The refund is made using the same payment method used for the purchase, unless otherwise agreed with the Customer and provided that this does not result in additional costs for the Customer. The actual time for the funds to be credited may depend on the bank or payment service provider.

In the event of withdrawal by the Consumer, payments due to be refunded under the law are refunded, excluding the cost of the initial standard delivery, any duties, import taxes, fees or other customs charges. Additional costs resulting from the choice of a delivery method more expensive than the least expensive standard delivery offered by the Seller are also not refunded.

Any duties, import taxes, fees or other customs charges paid directly to authorities or third parties are not refunded by the Seller to the extent that they were not collected by the Seller or cannot be recovered by the Seller. Whether such amounts can be recovered or refunded depends on the laws and procedures applicable in the country concerned.

7. Size or colour exchanges

Direct exchanges of Products are not available. If the Customer wishes to obtain a different size, colour or variant, the Customer must return the Product in accordance with this Policy and may, if desired, place a new order for the Product in the desired size, colour or variant, subject to availability.

8. Damaged, defective or incorrect Products

If you receive a Product that is damaged, defective or different from the one ordered, contact Customer Care as soon as possible. State the order number, describe the issue and, if available, attach photographs of the Product and its packaging.

After verification, the Seller will provide instructions for return or collection and, in accordance with applicable law and availability, will proceed with repair, replacement, price reduction or refund. The costs necessary to return a Product recognised as defective, damaged or incorrect are borne by the Seller.

Prompt notification helps us manage the case more quickly but does not limit the Consumer’s rights under the legal guarantee of conformity.

9. Refused deliveries or uncollected parcels

Refusing delivery or failing to take delivery does not automatically constitute a notice of withdrawal. To avoid costs and delays, we recommend accepting delivery and, if necessary, initiating the return in accordance with the standard procedure.

If the parcel is returned to the Seller by the carrier, the refund will be processed after receipt and inspection. Any documented costs directly caused by failed delivery, an international return or customs formalities may be deducted only if and to the extent permitted by law.

10. International returns

To avoid customs issues, returns must be shipped in accordance with the instructions provided by Customer Care and, unless otherwise authorised, from the same country to which the order was delivered. The Customer must use any customs documentation indicated by the Seller and declare the parcel as returned merchandise, where applicable.

The Customer must not state a commercial value different from the value communicated in the instructions or use procedures that generate duties or charges payable by the Seller.

11. Legal guarantee and harmonised notice

This Policy primarily governs returns resulting from the exercise of the right of withdrawal and does not replace the legal guarantee of conformity. For new goods purchased by Consumers, the Seller is liable for lack of conformity pursuant to Articles 128 et seq. of the Consumer Code and, in particular, for defects that become apparent within two years of delivery, without prejudice to any further rights provided by law.

From 27 September 2026, information on the main elements of the legal guarantee is also provided by means of the harmonised notice referred to in Article 65-ter of the Consumer Code and Implementing Regulation (EU) 2025/1960, made visible on the Website in the official format required by law.

A defective or non-conforming Product must not be treated as a simple change-of-mind return: the Consumer may rely on the remedies provided by the legal guarantee and the costs necessary to restore conformity remain borne by the Seller in the cases provided by law.

For the full rules governing remedies under the legal guarantee of conformity, please also refer to the Online Terms and Conditions of Sale published on the Website.

This version is prepared for orders concluded from 27 September 2026.

12. Contact details

E-commerce Customer Care: use the contact details indicated on the Website and in the order confirmation. Unless a different dedicated address is provided, you may contact us at laboutique@ilsanpietro.it or on +39 089 812 080.

Physical address for returning Products: San Pietro SPA – Via Laurito, 2 – Positano (SA), ITALY

Seller: SAN PIETRO S.P.A. - VIA LAURITO, 2 - 84017 POSITANO (SA), ITALY - VAT No. / Tax Code 02394820654.